Top Rank Hotel services are broadly categorized into the following:-

Operations

Top Rank Group of Hotels management handles the day- to – day concerns of hotel management with the goal of improving each hotels top-line marketplace performance while delivering long term financial benefits to the hotel owner.
With over twenty-two years of experience, we at the Top Rank group of hotels have developed a keen sense of market needs and a strategic implementation process that focuses on striving to help hotels to stay ahead of the competition.

Housekeeping

Our pragmatic housekeeping department is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. A hotel survives on the sale of rooms, food beverages and other minor services such as the laundry, health club and so on and
our housekeeping department is properly positioned to handle this and more.

Sales and Marketing

We lead the development of annual market plans, incorporating leading revenue management and E-commerce strategies to maximize revenue.
Sales: We have dedicated sales professionals to build the top line, through their proven ability to close business and to develop, implement and track effective sales and marketing strategies in the key sectors of tour and travel, corporate group and associations. In marketing, we identify strategies to increase revenue and ensure effective communication, utilizing traditional and newly emerging media as well as public relations.

E-Commerce & Website Design

With the recent and dramatic industry shift from traditional channels to cutting edge on line marketing strategies, it is imperative for any hotel to have a strong e-commerce and search engines strategy in place.

Top Rank Group of Hotels services in-house team of website designers and search engine specialists ensure that each hotels custom built website is a driving force for online bookings and central to any marketing initiatives.

Revenue Management

With the dramatic shift of our business to on-line channels, effective revenue management has become imperative to success. The yield management approach with Top Rank Group of Hotels applies innovative tools and tactics tailored to each hotel and market in order to maximize potential revenues and ensure the highest profitability levels delivered back to owners.

Our Revenue Management is anchored on robust revenue software that has the capacity of checking mistakes and every form of fraudulent activities that are eminent in the day to day operations

Food and Beverage

Top Rank Group of Hotels manages food and beverage operations across Nigeria. From banquet event to restaurant menus, we focus on providing guests with regionally inspired menus that take into consideration their tastes. A National food and Beverage purchasing program brings the economic and logistical advantages of aligning with national vendors, generating purchase strength through consolidation of all food and beverage supply.

On-site personnel benefit from continued support and strategic guidance along with access to on-line program resources, including menu and recipe development, as well revenue and labor management. Quality service and standards are supported through regular audits, mystery shop programs and training. Marketing tools are provided to support each outlet.

Human Resources

We develop our greatest asset, our people, and help them to become outstanding service leaders. We strategically recruit qualified, energetic and motivated people who put their own personal stamp on customer service excellence.

We provide our people with a caring and fun work environment and cultivate a familiar atmosphere and culture within each hotel by celebrating our fellowship, our partner hotels and the communities in which we operate. To cultivate long term, mutually rewarding relationships we encourage their personal and professional growth within dynamic successful company, passionate about hotel management